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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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van larson

August 11, 2026

5  out of  5
rating by van larson
"What a joy it is to have an insurance agent that actually talks with you and serves a customer. Recently, my brother was an agent for another corporation selling insurance. He was very very successful till he retired just recently. The person that took over from him was a younger man that trained in his Office. Well, the only thing I can say is I can’t wait to change all my policies because Jake is just like my brother was he gives service. Also, none of those automated machines answered the phones people do. Anyone who wants an agent that gives good service and helps and tells the truth not just trying to make a buck call Jake at State Farm! YOU WILL BE HAPPY YOU DID,.vbl"
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Pam Feltman

March 6, 2026

5  out of  5
rating by Pam Feltman
"Where can you find excellent customer service, devotion to community service, and true friendship all in one place? Walk into Jake Brandt’s State Farm agency in Brainerd, MN and you are in the right place! I could write a novel about how helpful and pleasant he is to work with. His office staff reflect his outstanding work ethic too. We moved to the Brainerd area and he saved us a considerable amount of money from what we were paying. Most importantly, he TOOK THE TIME to explain our coverage and the many options available. We recently had our first claim. I received calls from both him and Brainerd Lakes Area Auto Glass within a couple of hours of my email to Jake regarding windshield replacement. I have found a keeper with Jake’s State Farm agency! Thank you, friend! :-)"
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Katie Glowacki

December 18, 2025

1  out of  5
rating by Katie Glowacki
"Booo this local State Farm officeHorrible experience with this State Farm agen, Jake Brandt! 😡 Office staff was unhelpful and dismissive. . When I asked about policy details, they seemed annoyed and unknowledgeable. Worst insurance experience ever. Would not recommend this office or State Farm. 👎 1/5 stars""
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David Fields

October 31, 2025

5  out of  5
rating by David Fields
"Kenzie stayed late on a Friday and got us taken care of. She was professional and kind. Great service! I was calling last minute to get auto coverage."
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allan dicado

September 5, 2025

5  out of  5
rating by allan dicado
"I had such a great experience working with Kenzie Jacobs! She helped me with my car insurance and was so kind, patient, and professional throughout the whole process. She really took the time to explain everything clearly and made sure I felt comfortable with my options before making any decisions. It never felt rushed or pushy, just genuine care and support. I honestly appreciate her positive attitude and the way she made the process smooth and stress-free. Definitely recommend her to anyone looking for insurance you’ll be in great hands with Kenzie!"
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Ryan Hokanson

July 30, 2025

5  out of  5
rating by Ryan Hokanson
"Kenzie is absolutely fabulous to work with. She is knowledgeable and friendly and is available when I've needed her. My coverage is great and I've saved money since switching my home and auto to State Farm. When I needed to make a claim, it was taken care of immediately with very little work on my part. I highly recommend Kenzie to everyone I know. Thank you!"
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laura stewart

July 16, 2025

5  out of  5
rating by laura stewart
"Thank you to Jake and Hannah for taking great care of me after I hit a deer! I truly appreciated all the help 😊Hands down the best insurance company I have had!"
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John Curry

July 15, 2025

5  out of  5
rating by John Curry
"Jake is the only State Farm agent that I know of in the area that offers free notary services. I am not even a customer of his and he sat down with me and helped notarize multiple documents. I’m looking forward to working with him in the future. He really went the extra mile for me and my family when we were in a bind."
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Hailey Vogel

June 12, 2025

5  out of  5
rating by Hailey Vogel
"I can not rave enough about the amazing experience I had with these people. I was in my first car accident ever yesterday. I was afraid and left completely in the dark by other agents handling my claim. Kenzie was able to help me out within two hours. She answered all my questions and helped me through the whole process. They go above and beyond. I would highly recommend going through this business."
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SANE Coordinator

June 5, 2025

5  out of  5
rating by SANE Coordinator
"Jake is a great Agent! We have done business with Jake for many years including home, auto and toys. We haven't had many claims, but when we have, Jake is quick to respond and claims are handled in a professional manner I have come to expect. Thanks Jake!"
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Lori Scharenbroich

April 22, 2025

5  out of  5
rating by Lori Scharenbroich
"I cannot speak highly enough of Kenzie Jacobs at Jake Brandt State Farm. We were recently in an accident and she was so easy to work with. She was calm and took care of all the details, plus worked so hard on our behalf to make sure we got the maximum value for our totalled vehicle. Thank you so much, Kenzie!!"
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Mara Peterson

April 16, 2025

5  out of  5
rating by Mara Peterson
"Kenzie Jacobs is so helpful and very knowledgeable."
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Tyler Johnson

July 15, 2024

5  out of  5
rating by Tyler Johnson
"Terah was very helpful with my issue. She was very patient and went above and beyond to help me."
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Kari M.

July 9, 2024

5  out of  5
rating by Kari M.
"Jake Brandt - State Farm Insurance is top notch!

Their agents are great, their customer service can't be beat, their staff is knowledgeable and always available, their claims process is easy from start to finish, and they truly have everything you need. Accessing your stuff when you need it is a piece of cake and knowing you're being taken care of and your best interest are always in mind when dealing with these guys makes you feel good. Jake and Travis go out of their way to get their job done and their other staff make you feel just as important when talking with them.

10/10 would recommend giving them a shot!"
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Maria Liemandt

May 24, 2024

5  out of  5
rating by Maria Liemandt
"Thank you so much Hannah. I very much appreciate talking with you. You were very helpful."
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Sophie Campbell

May 22, 2024

5  out of  5
rating by Sophie Campbell
"Hannah is incredibly helpful, thorough and engaging! She takes time to educate you and to help you to understand the best policies for you and your life/assets. Really appreciate her work ethic, friendliness, expertise, and insight. Would highly recommend!"
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Susan Hendrickson

May 2, 2024

5  out of  5
rating by Susan Hendrickson
"Hannah is a delight to work with. She is friendly and efficient!"
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William Callahan

April 23, 2024

5  out of  5
rating by William Callahan
"Excellent service. Prompt, knowledgeable and affable style. No hesitation in calling again."
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NorthernAir Nation

April 16, 2024

5  out of  5
rating by NorthernAir Nation
"Kenzie has helped our family with car insurance. Always friendly and prompt."
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Kimberly Campbell

April 15, 2024

5  out of  5
rating by Kimberly Campbell
"Hannah is a great person to work with . The girl goes to bat for State Farm customers and potential customers . She works hard to get the best product for you while saving you money !!! Who doesn’t love that 👍🏻 above all she is honest and a joy to work with ."
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shaun harty

April 11, 2024

5  out of  5
rating by shaun harty
"Jake has been absolutely wonderful to work with. I have recommended him to everyone I can. Thanks Jake!"
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Kellsie Gregg

April 10, 2024

5  out of  5
rating by Kellsie Gregg
"I have always been with State Farm and since getting my own insurance, I had so many questions. I worked with Hannah and she was amazing! She helped me with all of my questions and really walked me through my policies to help me understand how it all works together. Such a godsend!"
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Lana Smith

April 10, 2024

5  out of  5
rating by Lana Smith
"Hannah is absolutely the best! I would not want to use any other! She always makes sure you have the best bang for your buck and not to mention the fastest email responses EVER!!"
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Andrew Blaeser

March 7, 2024

5  out of  5
rating by Andrew Blaeser
"Highly recommend. I was in a rush and needing building/business insurance asap. Travis answered my call first ring and got to work! Within a matter of a couple hours, I had everything from my vehicles to my home/business to renters insurance covered. The best part, he beat my old rate by over 30%. Seamless process, easy to work with, and extremely friendly. Best experience with insurance i’ve ever had 👍🏼"
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Hannah Curtis

February 19, 2024

5  out of  5
rating by Hannah Curtis
"Staff is friendly & knowledgeable. Love being able to work directly with a local office vs calling corporate and getting passed from person to person. Auto, home, life, banking- who can argue with one stop shopping & the peace of mind that the agency handling all of those things genuinely cares about you? 10/10 recommend."